Hospitality

Make charging feel like part of the stay.

Charging should feel like part of the stay, not another system the guest or hotel team needs to understand.

Vampire.Energy is designed to connect guest access, charging, billing and property operations—without asking hotel teams to run a separate technical business.

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Guest journey Property context

hotel

Guest arrives

Charging access is presented as part of the stay.

Access ready

badge

Guest identifies

The available path matches the property workflow.

Context linked

ev_charger

Charging becomes visible

Guest and staff see the status they need.

Session active

receipt_long

Commercial route follows policy

Folio, direct payment or another configured workflow.

Record retained

Illustrative property workflow

Simple for the guest

Operating role

Define what charging is expected to do for the property.

Operating consequence

An amenity, guest service, public revenue line or site energy asset requires a different access, billing and support model.

Hotel service

Charging should work like a hotel service.

The guest should have a clear way to start. The hotel should be able to apply its own rules, connect the session to the right context and keep charging inside normal property operations.

Guest experience

A clear path to charge.

Simple access without learning another property system.

visibility

Understand whether charging has started and what happens next.

receipt_long

A commercial experience that fits the stay or visit.

Property operation

A service the hotel can operate.

group

Different rules for guests, visitors and internal users where needed.

support_agent

Staff see useful context without becoming charging technicians.

electrical_services

Charging remains connected to building energy constraints.

Guest access

Make access effortless.

The right access path depends on the property, hardware and connected systems. The outcome is consistent: identify the user and begin charging with minimal friction.

badge

Property identity

Room key or NFC

Use a property credential where the access integration supports it.

qr_code_2

Web access

QR or browser journey

Guide a guest through a property-branded or payment flow where configured.

fingerprint

Vehicle identity

Plug & Charge

Use vehicle-based identification where charger, vehicle and commercial support align.

contactless

Charging credential

RFID or app

Retain familiar charging access where it fits the intended user journey.

Hotel workflow

Connect charging to the systems staff already use.

PMS and business integrations are enabling connections, not the product itself. They bring guest or reservation context into the workflow and route charging records toward the appropriate hotel process.

Integration scope depends on the property system, partner capabilities and agreed workflow. Folio posting is available where the relevant integration supports it.

person_book

Guest or reservation context

Identify the relevant stay or user where connected.

link

Session association

Relate charging activity to the intended property context.

monitoring

Status visibility

Give staff the charging state and guest context they need.

policy

Tariff or entitlement

Apply the property rule for that user and visit.

account_balance_wallet

Commercial route

Send the record toward folio, payment or another workflow.

Access policies

Different users. Different rules.

One charging location can support different access and commercial policies. Each property chooses which user contexts apply.

Guest

Part of the stay.

Room-linked or reservation-linked access where integrated

Included, discounted or property-defined tariff

Folio route where the property workflow supports it

Visitor / Public

An optional public service.

Ad-hoc access where the property chooses to offer it

Direct payment or public charging workflow where configured

Rules separate from the resident guest experience

Staff / Internal

Controlled property access.

Internal credentials where operationally relevant

Property-defined entitlements or charging limits

Clear separation from guest and public sessions

Billing & Records

Keep charging inside the commercial workflow.

A charging session should produce a clear record that can follow the property policy: associated with a guest, priced according to the applicable rule and routed to the appropriate commercial process.

The property owns the guest and billing consequence. The Platform provides the underlying session and metering context.

Charging record

Illustrative fields

AssociationGuest, reservation, visitor or internal context

MeteringSession energy and timestamps retained

Commercial ruleApplicable entitlement or tariff recorded

OutcomeClear completion state and routing evidence

room_service

Folio

Where the PMS integration supports posting.

credit_card

Direct payment

Where the property configures an applicable payment path.

public

Public workflow

Where public charging is part of the property offer.

Property energy

Fit charging around the building.

Multiple chargers share capacity with rooms, kitchens, heating, cooling and the rest of the property. Charging priorities can use overnight dwell time and local generation where available without becoming disconnected from building energy operations.

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electrical_services

Site capacity

ev_charger

Multiple chargers

apartment

Property loads

bedtime

Overnight dwell

solar_power

Local energy

Staff experience

Keep charging understandable for hotel teams.

Front-desk and operations staff need an answer to “what do I do now?” They need guest context, charging status and a clear support path rather than a charging engineering dashboard.

ROOM 412

Guest says charging has not started

Stay context is available; expected session is not active.

Check the surfaced session state and available remote support path.

Action needed

VISITOR

Payment flow is incomplete

Charging status and commercial status do not yet match.

Keep the session context attached while the workflow is reviewed.

Review

CHARGER 03

Connector unavailable

The affected guest context and any configured alternative are visible.

Route the issue to remote support or the appropriate site action.

Support path

Hotel teams stay focused on the guest consequence while support teams can inspect the deeper diagnostic evidence behind it.

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Connected operations

The guest experience depends on systems the guest never sees.

Charging infrastructure, access, billing, hotel workflows and property energy need to work together. The software is designed to connect those layers while the guest sees a simple charging experience.

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Turn charging into part of the stay.

Connect charging with guest access, hotel operations, billing and property energy without creating another standalone system for staff to manage.

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